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Frequently asked questions

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What is a CoLab?

A CoLab is a shared workspace where you can organize everything related to a specific care situation: appointments, documents, conversations, events, tasks, and anything else that belongs together.

If you joined us early, you may have seen these called "Labs" — same thing. We renamed them to match what collaborators were already calling them.

Who is Care Colab for?
Care Colab is for anyone helping coordinate care for a person or family, whether you’re supporting a parent, managing your own information, or keeping everything organized for someone you love. If appointments, documents, tasks, and conversations are scattered across different apps, Care Colab helps bring them together.
How much does Care Colab cost?

Care Colab is free to start. You can sign up and try it with no credit card. Paid Pro and Max plans add more AI summary credits, storage, and custom templates.

See the pricing page for current plans and prices. Prices and limits may change as we keep refining the product, and we’ll give notice before any major pricing changes.
Can I create multiple CoLabs?
Yes. You can create multiple CoLabs for different people, care situations, or purposes. The number of active CoLabs depends on your plan.
How do I share a CoLab with family?
You can share a CoLab using a secure link and PIN. Depending on the CoLab’s settings, people may be able to view it right away or may need to create a free account to join. You control what each person can access and edit.
Can I control what other people can see or edit?
Yes. You control who can access each CoLab and what they can do in it. Depending on your settings, people can view only summaries, access the full CoLab, or be given permission to add, edit, or manage content.
Can I keep a CoLab private?
CoLabs are completely private by default. You decide if and when to share them. Many people use private CoLabs to track expenses or personal notes alongside shared CoLabs for family coordination.
Is my data secure?
Yes. Your data is stored securely on Canadian servers. CoLabs are private by default, and you control exactly who has access to what.
Where is my data stored?
Your data is stored on secure Canadian servers. If you generate AI summaries, the relevant content is processed by Google Gemini under our paid API setup, and it is not used to train AI models.
How does the AI work? Is it safe?
When you request a summary, the relevant CoLab content is sent to Google Gemini to generate it. Care Colab defines the summary structure and templates, and your data is not used to train AI models.
Do you train AI on my data?
No. We use Google Gemini AI behind the scenes to generate summaries in Care Colab. The structure and templates are defined by Care Colab. We do not use your CoLabs or conversations to train AI models. Our paid Google tier is designed so your data is not used for training. Learn more about Google’s data usage
What is your AI privacy policy?
Care Colab uses Google Gemini only when you request AI features like summaries. We do not use your CoLabs or conversations to train AI models, and our paid setup is designed so your data is not used for training.
Can I use Care Colab on my phone?
Absolutely. Care Colab works on any device: desktop, tablet, or mobile. Access your CoLabs wherever you need them.
What can I add to a CoLab?
A CoLab can hold just about anything that helps you stay organized around care - appointments, documents, notes, tasks, conversations, expenses, reminders, links, and more. Many people also use CoLabs for care-adjacent things like tracking costs, keeping a schedule, following a fitness or recovery goal, or organizing the day-to-day details that come with supporting someone.
Can I add my health records to a CoLab?
Yes - many people use CoLabs to organize health records, documents, and care information alongside notes, tasks, and updates. Care Colab is designed as a private coordination workspace, not a clinical health record system, so it’s best thought of as a place to organize and share information with the people involved in care.
How do AI summaries work?
You choose a Care Colab summary template based on your needs, such as a doctor visit, family update, or health overview. Care Colab defines the structure. Google Gemini helps generate the summary from the relevant content in your CoLab.
Can AI summaries search the web or answer general questions?

No. The AI works only with the information already in your CoLab: your notes, documents, and events. It organizes and summarizes what you've added; it doesn't search the internet, pull in outside facts, or invent details that aren't there. For example, you can't ask it to “find the best tai chi classes in Vancouver.” It has no way to look that up. Even custom templates are filled in from your own CoLab content, not generated from scratch.

That said, when a template explicitly asks for suggestions or next steps, the AI may offer general guidance based on your CoLab's content, but it will never fetch outside facts or fabricate details about the person you're caring for. Care Colab's AI isn't a replacement for ChatGPT, Gemini, or Claude on the web. It's a way to turn the information you've gathered into a clear, shareable summary, not a general-purpose chatbot.

Do I need to be tech-savvy to use this?
Not at all. Care Colab is built for people in stressful caregiving situations, not tech experts. If you can send a text message, you can use Care Colab.
What happens to my data if I stop using Care Colab?
You can delete your CoLabs at any time, and they are permanently removed.
How do I delete my data?

Go to Settings → Account → Delete my account. This permanently and irreversibly deletes your account and all associated data. You are immediately signed out, and your email can be used to create a new account later.

What gets permanently deleted:

  • All CoLabs you own, including all files, notes, tasks, summaries, and chat messages in those CoLabs
  • All collaborators lose access to any CoLabs you own
  • Your personal tasks (not in any shared CoLab)
  • Your custom summary templates and profile (name, avatar, preferences)

What stays in shared CoLabs (where you were a collaborator):

  • The CoLab remains active for the owner and other collaborators
  • Your files, notes, messages, and summaries stay but are attributed to "Deleted User" - if you don't want this content to remain, remove it from the CoLab before deleting your account
  • Tasks you created are kept under "Deleted User"; tasks assigned to you are reassigned to "Anyone"
  • You are removed from the collaborator list

Account deletion is compliant with GDPR and CCPA requirements.